Increasing the capacity to serve customers.

Like most people, within hours of purchasing my first iPhone, I discovered game apps. Since that time I have spent entirely...

It’s common to hear the phrase “Day in the Life” (DITL) during the activation of a new healthcare space, but what does that...

Scripting, or a standardized response, is part of everyday life. Order a cheeseburger, and the cashier asks if you want...

Centralized care is emerging to reform patient care operations by generating real-time, actionable analytics and proactive...

Health systems are seeing changing demands on their existing ambulatory asset portfolio, in both services offered and...

Telehealth visits, plexiglass partitions, taped-off waiting room chairs, hand sanitizer stations, and masks are just...

The health sector has experienced tremendous disruption in the past year, but one healthcare trend had been gaining steam...

To say that 2020 was difficult for hospitals and health systems would be an understatement. COVID-19 wreaked havoc on healthcare,...

You don’t necessarily have to be in the healthcare industry to see that COVID-19 has changed the way we approach the delivery...

MTV’s 1981 debut of the Buggles’ “Video Killed the Radio Star” instantly changed how we enjoyed music. We no longer had to...

We’ve heard the expression “Hindsight is 20/20,” but that doesn’t mean we have to move forward blindly. Artificial intelligence...

What if we could be proactive about behavioral health rather than reactive? We cannot control people or their behaviors,...

Change management, the controlled implementation of required changes within a system, is a phrase that is overused. But...

The one thing that the current pandemic is teaching us is that technology is going to play a larger part in how healthcare...

It’s 2020, and everything seems to be experiencing a revolution. Articles use popularized clichés like “the new normal�...

Outside of “How do I (the hospital) improve first case on-time start and room turnover?” the next most asked question for...

We live in a world of competing priorities. Your spouse wants you home for dinner, your boss wants you in the office putting...

Read Part 1 to learn how a CSC can protect your supply chain during a public health threat or natural disaster. The current...

The healthcare supply chain is complex, and the role it plays in supporting patient care is critical. Around the world,...

Back in August I wrote a piece about the future of ICUs and discussed the unlikely potential of the hospital of the future...

You stepped up when the crisis demanded. You were there for your community and your patients. Now it’s time to look toward...

If you had not started making shifts toward comprehensive telehealth before the COVID-19 pandemic shutdown, you have...

There is nothing like a sudden and drastic change to make you have major epiphanies, and the social distancing measures...

It’s been just over five years since my father died due to complications from acute myeloid leukemia. When he was most vulnerable,...

Wearable health technologies are not a new concept. From simple step counters to watches and apps that monitor our activity...

Health systems, particularly complex areas such as the emergency and surgical services departments, have long used computer...

Every day we hear about big data, the need to harness it, and the need to analyze it. In doing so, we are promised that big data...